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Rice Paper Holdings Pty Ltd T/A Rice Paper Scissors
ABN: 51 615 666 058 


1. Rice Paper Scissors will manage refunds in accordance with the terms of this Refunds Policy and in accordance with the Australian Consumer Law. 

 

2. All customer claims for refunds will be responded to within 48 hours of the claim.

 

Refunds- Before Order has been dispatched

3. No monetary refunds will be given due to a customer change in mind resulting in a cancelled or changed order, prior to an order being dispatched. 

i) If an order is cancelled or changed after the 2pm day before cut off, no future credit will be offered as Rice Paper Scissors has already begun to prepare the order.

ii) If an order is cancelled or changed prior to the 2pm day before cut off, the customer may be able to use credit against a future order. This is up to Rice Paper Scissors’ discretion, and is determined on a case-by-case basis.

 

4. A monetary refund may only be given on compassionate or extreme circumstances, which will be up to Rice Paper Scissors’ discretion and is determined on a case-by-case basis.

 

Refunds – After Order has been dispatched

5. When a customer makes a claim for a refund, Rice Paper Scissors will review the customer’s claim, and a) determine on the basis of the information provided in the customer’s claim and using our own records and information, whether the claim is genuine (and not fraudulent), and b) make a determination on whether the customer claim is a “minor problem” or a “major problem” for the purposes of Australian Consumer Law.

 

6. If Rice Paper Scissors determines the customer’s claim to be a ‘minor problem’, Rice Paper Scissors will endeavour to reach an appropriate solution to resolve the claim, with the customer’s satisfaction in mind i.e. send an alternative product, or offer non-monetary compensation. 

 

7. If Rice Paper Scissors determines the customer claim to be a ‘major problem’, Rice Paper Scissors may offer a part or full refund, which will be determined on a case-by-case basis.

 

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